Privacy Policy
Last updated 19th April 2024
Toyota Tsusho Mobility Informatics (Thailand) Co., Ltd. recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the data subjects in accordance with the personal data protection laws.
This privacy policy applies to the site (
https://www.saan.ai) and through our business software platform, mobile applications, tools and services offered on the site. (SAAN)
1. Information We Collect
Personal Information
When you register for an account or use our services, we may collect personal information such as your name, email address, phone number, and signature when you use our proof of delivery service.
Delivery Information
We collect information related to the mobility and logistics activities, including geolocation, tracking numbers, delivery addresses, delivery status, delivery dates, and recipient information.
Device Information
When you use our services using any device. We may additionally collect and store device sign-on data (including but not limited to device ID) and geolocation data in order to provide SAAN services.
Automatic Data Collection
As is true of most web sites and mobile applications, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, operating system, date/time stamp, and clickstream data, mobile device identifiers, and advertising identifiers. We use this information, which does not identify individual users, to analyze trends, to administer
the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
2. How We Use Your Information
Provide Services
We use your information to provide proof of delivery services, including tracking deliveries, confirming delivery status, and generating delivery reports.
Communication
We may use your contact information to communicate with you regarding delivery updates, service notifications, and customer support.
Improvement
We use data analytics to improve our services, enhance user experience, and develop new features based on usage patterns and feedback.
Cookies
To enrich and perfect your experience, we use cookies or similar technologies to display personalized content, appropriate advertising and store your preferences on your computer. We use cookies to identify and track visitors, their
usage of our website and their website access preferences. If you do not wish to have cookies placed on your computer you should set their browsers to refuse cookies before using our website.
3. Data Sharing and Disclosure
Service Providers
We may share your information with third-party service providers who assist us in delivering our services, such as delivery companies, IT providers, and analytics platforms. These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Compliance
We may disclose your information as required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
Links to Other Sites
The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site is subject to their privacy policy which is not related to us.
4. Data Security
Security Measures
We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.
Data Breach Notification
We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail (if applicable).
Data Retention
We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires
or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses
5. Data Subject Rights
Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:
Withdrawal of consent
If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal data available to us, unless it is restricted by laws or you are still under beneficial contract.
Data access
You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.
Data portability
You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.
Objection
You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.
Data erasure or destruction
You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.
Suspension
You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data pursuant to relevant laws but you instead request us to suspend the processing.
Rectification
You have the right to rectify your personal data to be updated, complete and not misleading.
Complaint lodging
You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.
6. Children’s Privacy
If you are under the age of 20 or having legal restrictions, we may collect use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware
that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
7. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other means. Any changes of this Privacy Policy, we encourage you to frequently check on our website.
8. Contact Information
If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details
Data Protection Officer
DPO Team
127, Gaysorn Tower, Level 25, Office 25.29, Lumphini, Pathum Wan, Bangkok, 10330
By using our SAAN services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates or changes.